Help & Support
We're here to help! Find answers to common questions or get in touch with our support team.
Phone Support
Call us for immediate assistance
+91 95668 95668
Email Support
Send us an email and we'll respond within 24 hours
support@emhealth.in
Frequently Asked Questions
To book a test or package, simply browse our catalog, select the test or package you need, add it to your cart, and proceed to checkout. You can choose your preferred lab, date, and time slot during the booking process.
Yes, you can cancel or reschedule your booking up to 24 hours before the scheduled appointment. Go to your Booking History page, select the booking you want to modify, and choose the appropriate option. Refunds, if applicable, will be processed according to our refund policy.
Once your test reports are ready, they will be available in your Medical Records section. You can view, download, or share your reports from there. You will also receive a notification when your reports are ready.
We accept various payment methods including credit cards, debit cards, UPI, net banking, and digital wallets. All payments are processed securely through our payment gateway partners.
You can add family members from the Family Members section in your profile menu. Click on "Add Family Member" and fill in the required details. You can then book tests for any family member from your account.
Yes, home sample collection is available for most tests. During the booking process, you can select "Home Collection" option and provide your address. Our phlebotomist will visit your location at the scheduled time.
Test results are typically available within 24-48 hours after sample collection. However, some specialized tests may take longer. You will receive a notification once your reports are ready.
If you have questions about your test results, you can contact our support team or consult with a doctor through our platform. We also provide detailed explanations for each test parameter in your reports.
You can update your profile information from the Settings section in your account menu. Click on your profile icon, select Settings, and make the necessary changes.
You can contact our customer support team through phone, email, or live chat. Our support team is available 24/7 to assist you with any queries or concerns.